Message for our customers in the Residential Red Zone
If we have a mortgage over your property and you have received the options available to you under the Crown’s
offer, we'd like to invite you to talk with us about how we can help you through this process. We’ll work with you
to understand your current financial position, how much you may receive under each option, and which option you
intend to accept. We will then be able to explain what our requirements might be. To enable us provide you with
the right information, it would help if you have a copy of the offer you’ve received from the Crown when you talk
with us.
If you are considering accepting Option Two, we may also need information about how much you may receive from
your private insurer. If your private insurer has not assessed your property yet, we recommend you ask them
to urgently do this, so that you can consider which option is best for you, before making any final decision.
To talk to us you can:
- Contact our specialist support team at our New Brighton Earthquake Response Centre on 03 368 2525 to make an appointment
- Visit any National Bank Branch. See the list of our Christchurch branches and hours of operation (including late nights and weekends) or phone 0800 18 18 18 to make an appointment
- Contact a National Bank Mobile Mortgage Manager on 0800 185 185
- Contact your Business or Relationship Manager