Lost or Stolen Cards
If you lose your card or have it stolen, please contact
The National Bank immediately.
For lost or stolen Thoroughbred Card or Gold Thoroughbred Cards
In New Zealand
Call 0800 724 200
24 hours, 365 days
Overseas
If you are calling from one of the countries listed below, call our freephone numbers.
A Thoroughbred Global Services representative will ask you the details of your card account and arrange for
it to be cancelled immediately. Thoroughbred Global Services can also arrange for an emergency replacement card
to be delivered to you almost anywhere in the world, usually within 48 hours. Please note charges apply for some
services but you will be notified in advance of acquiring the service.
Australia
0011 800 8282 8201
Hong Kong
800 90 3531
Indonesia
001 803 442 080
Singapore
800 616 1614
Thailand
001 800 8282 8201
United Kingdom
00 800 8282 8201
United States
1 877 661 5824
For all other countries please call collect:
+44 1733 862 632
For lost or stolen National Bank Visa, Visa Gold, Freestyle or Business cards
In New Zealand
Call 0800 724 200
24 hours, 365 days
Overseas
If you are calling from one of the countries listed below, call
our freephone numbers.
A National Bank Global Services representative will record details of your card account and arrange for
it to be cancelled immediately. National Bank Global Services can also arrange for an emergency replacement
card to be delivered to you almost anywhere in the world, usually within 72 hours. Please note charges apply
for some services but you will be notified in advance of acquiring the service.
Australia
0011 800 8282 8202
Hong Kong
800 90 3532
Indonesia
001 803 442 086
Singapore
800 616 1615
Thailand
001 800 8282 8202
United Kingdom
00 800 8282 8202
United States
1 877 661 5826
For all other countries please call collect:
+44 1733 294 470
For lost or stolen National Bank Platinum Visa cards
In New Zealand
Call 0800 724 200,
24 hours, 365 days
Overseas
Call collect +44 1733 294 440
24 hours, 365 days
Secure Sentinel
If you have taken up the Secure Sentinel membership option on your Platinum Visa,
you can also report your card as lost or stolen with Secure Sentinel and they
will arrange for your card to be cancelled and replaced.
In New Zealand 0800 449 777
Overseas +61 2 9411 6898
24 hours, 365 days