Caching Pages
Frequently Asked Questions
What is a cache?
A cache is a temporary storage area on your computer. When a web page is
‘cached’, your computer stores a copy of the page so that the next time you
need it, your browser can access and load it more quickly.
Once you log on to Online Banking, you are accessing ‘secure’ pages that
hold your account information. If these ‘secure’ pages are cached, someone
could review your Online Banking session by clicking your browser’s
‘back’ button, even if you have logged off correctly.
How can I tell whether ‘secure’ pages are being cached?
When you finish your Online Banking session and select the log off button, the
Goodbye page will be displayed. If you can view your account information when
you click your browser’s ‘back’ button, secure pages are being cached.
If you see a browser message when you click your browser’s ‘back’
button, secure pages are not being cached.
How do I stop secure pages from being cached?
To prevent information from previously visited secure sites from being displayed while
off-line using the browser's ‘back’ and ‘forward’ navigation
buttons, ensure that your browser’s settings are correctly configured. If you are
using Firefox, secure pages are not cached by default.
Using a Windows Internet Explorer browser
Go to your ‘Internet Options’ from one of the menus on the top menu bar or
from the Windows Control Panel. Then click on the ‘Advanced’ Tab and scroll the menu bar down to the bottom. Within the security section ensure that the box beside ‘Do not save encrypted pages to disk’ is ticked.
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