Cookies

Frequently Asked Questions

What is a cookie?

A cookie is a small text file that can be stored on your computer when you visit a website. A web server sends you a cookie and your browser accepts it. The browser then returns the cookie to the web server next time you request that particular web page.

Web users must agree to allow cookies to be saved for them but, in general, they help web sites to serve users better.

How does The National Bank use cookies?

- Web Site

The National Bank uses Cookies on the Web Site to monitor use of our website, to provide you with access to tailored information and services from our website, and to serve you better when you return to it.

- Online Banking

National Bank Online Banking uses cookies as part of our security measures during your Online Banking session. All requests for information are serviced from within a secure server environment and no information about you or your transactions is stored in the public domain.

Can my computer get a virus from a cookie?

No, it is just a text file.

How long does a cookie get stored?

A persistent cookie may be stored indefinitely on your hard-drive.

Other cookies are very temporary and are discarded after a certain period of time or at the end of your session (when you leave the web site).

Does The National Bank web site use cookies?

We currently use cookies to monitor use of our website, to provide you with access to tailored information and services from our website, and to serve you better when you return to it. We also use cookies to monitor activity to this website generated by our online advertising. For more details on how we use cookies for measurement of our website and online advertising, see our Privacy Policy section on Tracking and Measurement.

National Bank Online Banking uses Cookies as part of our security measures during your Online Banking session. All requests for information are serviced from within a secure server environment and no information about you or your transactions is stored in the public domain.

Do I have to accept cookies?

It is possible to instruct your browser not to accept cookies, or to notify you when you receive them. You can also opt-out of accepting the cookies used on our website - see details and relevant links in our section on Tracking and Measurement.

Apart from our DirectDeal service and Online Banking, you do not need to accept cookies to access our services on the Internet, but if you choose not to accept them, some information may not be available to you.

National Bank Saving and Investment Selector