View Account Transaction History

You’re able to view or export transaction history back to 01 June 2009 for your Everyday and Savings accounts. You can also view or download up to six National Bank credit card statements online.

Follow our simple step-by-step guide to learn how to view your account transaction history or  print this guide and read it later.

Step 1 Getting started

When you log in to Online Banking you’ll arrive at a page showing your account balances. There are three ways you can view your account transaction history.

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Simply click the Transactions link that corresponds to the account you want to see transactions for.

2

Simply click on a desired account number from the accounts list and you’ll be taken to the Transaction Summary for that account.

3

Alternatively, click on the My Accounts & Transactions tab on the menu bar at the top of the page.

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Step 2 Select the account you want to look at

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Select the account you want to see the transaction history for. Your transaction history will display once you’ve selected your account.

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Step 3 View your transaction history

You'll arrive at a screen showing the transaction history for the account you selected on the previous screen.

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You can change your account by selecting a new account.

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At the top of the screen you’ll see your account details such as account number, account type or account nickname, available funds and account balance.

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Initially, you will see transactions for the last 15 days. Select the drop down box to choose an alternative transaction frequency and click View to see the transactions. You can view transactions back to 1 June 2009.

Note: you can also download your transaction summary in a range of formats, such as an Excel document or CSV file. Select the Export button to download or find out more.

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Your transaction history is listed showing details such as the date, type and amount of each transaction.

Now you’ve seen how simple it is, have a go at learning how to set up a New Bill Payment or create an Automatic Payment.

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How can I sort through my transactions?

You can sort transactions for your accounts, or credits and debits for your credit cards, in ascending or descending order. Simply click on a column heading: date, type, details, deposit or withdrawal.

How many days of transactions can I see/how far back can I go?

You can view and download transactions from your everyday, savings and loans accounts.

Everyday and Savings accounts have transactions available from the 1st of June 2009.

Loans Accounts have transactions available from 1st of May 2001.

For National Bank credit cards you can view and download your last six statements, plus your current transactions since the last statement.

How do I print out my Online Banking information?

You can do this by using the standard Print function within your internet browser. The Print function in most browsers is generally located within the top menu as a drop down option under the heading name 'File'. Alternatively pressing the 'Ctrl' and 'P' keys on your keyboard will also activate the standard print function in most browsers.

Why do some credit card details not display e.g. closing balance?

You will not see a closing balance if the credit card is new. Where the credit card balance is $0.00, a minimum balance will not be displayed.

Why is the Home Loan balance on the home page different to the balance displayed on the transactions page?

The running balance that appears in the transaction list does not include the 'Interest Amount Accrued' on the loan balance. The balance displayed at the top of the page does include this amount. The 'Interest Amount Accrued' can be viewed on the Account Details tab.

What is meant by a Home Loan 'maturing'?

For home loans the ‘maturity’ date is the loan end date.

Can I change the statement option across all accounts?

No. Changing the method of statement delivery is only available on transactional accounts. Where an account statement delivery method can be changed, there is a link beside the current statement option to do this.

How is the current month’s average balance calculated?

The current month’s average balance is calculated over the duration of a calendar month. Meaning that each daily closing balance (for the calendar month) are totalled and averaged.

Do fixed rate reviews apply to all loan products?

No. Fixed rate reviews apply to fixed rate loans, but not personal loans.

Does 'Next Repayment Date for Loans' display on all loan products?

No. Interest only and straight line loans do not have the Next Repayment Date displayed.

Online Banking is not displaying my loan type correctly, why is this?

If you have recently opened a new loan account, the loan type displayed in Online Banking defaults to ‘floating’. It will take 2 working days for the loan type to correctly display.

If you have recently changed an existing account from fixed to floating it will also take 2 working days to display this change in Online Banking.

I can now view my address on the Account Details tab. How do I change this if it is not correct?

To notify the bank of a change of address, please select the My Details & Services tab on the Home Page, and click the link – Change Contact Details and complete the appropriate details.

NB: You need to allow three working days for your contact details to be changed.

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