Set up an Automatic Payment

An Automatic Payment is a recurring payment that you can set up once. This is a great way to manage your ongoing payments, e.g. your Rent or Hire Purchase payments.

Follow our simple step-by-step guide to making an automatic payment or print this guide and read it later.

Step 1 Getting started

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When you log in to Online Banking you'll arrive at a page showing your account balances. From the options at the top of the page click on the Payments menu and select Automatic Payments.

Learn How Step 1
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Step 2 Select the account you want to make a payment from

Next you’ll arrive at the Automatic Payments screen showing all of your accounts.

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First you need to select which account the money is going to come out of. Click in the small circle next to the account you want.

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Click on Make a payment.

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Step 3 Enter the automatic payment details

You’ll arrive at the Create Automatic Payment screen.

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Payment Details are the details of the person or company you’re creating an automatic payment for. Details include their name, bank account number, the amount you will be putting into their account, the frequency of the payments, and when the payments will start and finish.

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Statement Details are split into two columns. On the left you can enter a note to appear on your own bank statement. On the right you can enter the details you want to appear on the statement of the person or company you’re paying, so they know the payment is from you.

You don’t have to enter statement details but it helps both parties keep track of payments.

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When you have entered all the payment and statement details click Next.

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Step 4 Check the payment details are correct

You’ll be asked to confirm the details you entered on the previous screen. It’s important to carefully check all details are correct – especially the account number.

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When you’re sure the details are correct click Confirm & schedule.

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If you need to change anything, click the Payment details button and you’ll be taken back to the previous screen.

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Step 5 Get confirmation

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All done! A message on the screen will tell you your automatic payment has been successfully created. Now you can create another transaction, check your account balances or log off if you're finished.

If the first payment of your Automatic Payment is to start immediately, your account balance will be updated immediately. Otherwise, your account balance will be updated on the day the payment is due to be processed.

Now you’ve seen how simple it is, have a go at learning how to Amend an Automatic Payment.

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What is an automatic payment and how can I create one?

Automatic Payments are used for regular reoccurring payments with the same due date and amount. You can choose the frequency of your payment: weekly, fortnightly, monthly etc. They can be scheduled for up to five years in advance.

For example, you could set up an Automatic Payment to make a regular fortnightly rent payment.

Learn how to create an Automatic Payment

How many digits do I need to enter for bank, branch, account number and suffix?

Generally, bank account numbers are made up of bank (2 digits), branch (4 digits), account number (up to 7 digits) and suffix (2 or 3 digits). For example: 06-0501-0123456-00.

What information do I need to put in the Particulars, Code and Reference fields for an Automatic Payment?

The Particulars, Code and Reference fields are there to help you and the recipient of your payment to identify the payment. You don't have to use all of the fields and you may choose to leave some blank.

Can I change the details of my Automatic Payment?

Yes, you can change the frequency, amount, payment & expiry date of an automatic payment. You can also change the particulars, code and reference details.

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